Contact Us
Florence Mystery Tours is an independent travel information site. We can help with page content, corrections, broken links, and website questions. We cannot change bookings, issue refunds, or manage tour operations. For booking changes, use the provider that sold your ticket.
Last updated · 2026
Email us at info@florencemysterytours.com. We read messages about the site itself, including content fixes, link problems, and partnership questions.
How to reach us
The main contact route is email. Send your message to info@florencemysterytours.com and include the topic in the subject line if you can.
- Page content questions
- Broken links or bad page load issues
- Corrections to facts on the site
- Editorial or partnership enquiries
What we can help with
We can review site content and fix clear errors. We can also look at accessibility issues, link problems, and feedback about how a page reads on mobile.
- Outdated information: send the page URL and the line that looks wrong.
- Broken links: send the page name and where the link should go.
- Accessibility issues: tell us what device or browser caused the problem.
- Editorial suggestions: tell us what would make the page clearer.
What we cannot do — and who can
We are not the official Florence Mystery Tours website. We do not operate tours, control admission, manage provider availability, or handle cancellations and refunds.
- Change or cancel a booking: use the booking confirmation email, account, or app from the platform that sold it.
- Request a refund: contact the booking provider or the operator named on your confirmation.
- Change dates, names, or ticket details: use the manage-booking link in your confirmation email or voucher.
- Confirm entry time or pickup details: check the booking voucher or the provider’s own support channel.
- Ask about live availability: only the seller or operator can confirm what is open now.
Already booked? Start here
If you already booked through a third-party platform, start with the confirmation email. That message usually contains your booking reference, voucher, and the right support link.
If you booked on the operator’s own site, use that site’s account area or support channel. We do not have access to provider booking records.
How this site makes money
Some outbound booking links on this site are affiliate links. If you buy through them, we may earn a commission. That usually does not change the price you pay.
Affiliate links do not make us the seller, operator, or official support team. They only help fund the site.
Before you email
Include the page URL, the section or topic, and a short note about what looks wrong. A screenshot helps when the issue is visual.
- Which page you mean
- What should be corrected
- Your device and browser for site issues
- Your booking reference only if the provider asked for it
What not to send us
Please do not email passwords, full card numbers, security codes, or unnecessary identity documents. For payment or booking problems, use the booking provider’s official support channel.
How we handle corrections
If you report a wrong price, closed entrance, or outdated time, we check it against the best available source we can verify. If the report is right, we update the page. A factual correction is always welcome, even if it is not a complaint.
Policy links
You can also read our Privacy Policy, Terms, Disclaimer, and Editorial Policy.
Getting in touch
For site questions, corrections, or partnership enquiries, email info@florencemysterytours.com. If your message is about an existing booking, go first to the booking provider shown in your confirmation.